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 Integration with Microsoft Word
Q. How do I install the Microsoft Word Macros?
1. Click Start/Programs/Desktop Set/Accessories/Windows XX Setup.
2. Check
the option marked “Install templates for Microsoft Word”.
3. Click OK to begin
installing the templates. DeskTop Set will automatically detect the version of
Word you are using, and install the appropriate templates.
 Troubleshooting Btrieve
Q. I am getting WBTRCALL and Error 100x Messages.
Many programs use Btrieve, a third-party database engine that is not always
compatible between different versions. If you receive a Btrieve-related message,
or an Error 100x message, it is likely that a second, incompatible version of
Btrieve is installed on your system.
The issue is often easily resolved. Search for the following files on your
system:
* BTI.INI * WBTRCALL.DLL
BTI.INI should appear only in c:\windows and c:\dts\programs\system. If other
copies are the same size as the copies in these locations, rename all other
copies to BTI.OLD to disable them (your other applications will now be able to
use the same version of Btrieve as DeskTop Set).
WBTRCALL.DLL should appear only in c:\dts\programs. Please rename all other
copies to WBTRCALL.OLD. If other Btrieve-dependent applications report
Btrieve-related errors, you can also copy the file in c:\dts\programs into
c:\windows\system so that the other application will access the same Btrieve
version as DeskTop Set.
Once this is done, reboot your system and run DTS again. You should not
receive any further Btrieve-related messages.
Q. After installing DeskTop Set, Peachtree Accounting will not run.
DeskTop Set and Peachtree Accounting both use Btrieve, a third-party database
driver. In order to allow Peachtree and DeskTop Set to run properly, you will
need to edit a Btrieve settings file on your machine:
1. Using Notepad, open the file c:\windows\bti.ini. 2. Locate the section of
this file labeled [Btrieve Client]. 3. This section contains a line that begins
with "Options=". This line lists a number of parameters. Add the text "/b:60" to
the end of this line. 4. Select File/Save from Notepad's menu.. 5. Reboot your
machine.
This setting will allow both DeskTop Set and Peachtree Accounting to use the
same Btrieve drivers.
 Using built-in Backup
Q. How can I back up individual files?
We strongly recommend backing up your entire DeskTop Set Data directory
regularly,
using backup software provided with Windows. This is the safest way to back your
valuable information, so
that in the case of an emergency, you have a complete copy of all your DeskTop
Set data.
The Backup utility supplied with DeskTop Set was designed in
the era of floppy disks. Although it works, it is probably isn't as convenient
and automatic as Windows-based.
In case you'll decide to backup individual files, here
is what you'll need to do:
1. Run Backup, as you normally would.
2. Click the Backup tab.
3. Make sure
that Backup is set to back up your files to the correct drive.
4. Click the
Files button.
5. The column on the left lists general categories of files. Check
the categories that you wish to back up, such as "All general data files."
6.
The column on the left lists the specific files in each category. You can
include or exclude any single file by double-clicking it to add or remove its
checkmark.
7. When all the categories and/or specific files you wish to back up
are checked, click OK. 8. Click OK again to begin the backup.
Q. The message "No files on backup disk" appears when I try to restore.
Most likely, you created a sub-directory when you backed up your data, or you
have tried to restore from the second (or third, etc.) disk of a backup set.
Specify the sub-directory where your files appear, or insert the first disk of
your backup set, and try again.
Q. The message "Backup file is older than in data directory, do you wish to
restore anyway?" appears when I try to restore.
This message means that the file on your computer has been changed since you
made the backup.
If you wish to keep the copy of the file that is on the floppy disk (for
example, if you are transferring your data between two machines), click Yes.
Click No if you wish to keep the copy of the file that is on the hard drive.
 Network
installation
DeskTop Set may be installed on network workstations by running the DeskTop
Set Install program. The installation is no different than installing DeskTop
Set on a single machine. There are, however, some operating guidelines that
should be followed to avoid any difficulties in accessing the data:
1. All workstations must be running the same version of DeskTop Set.
2. Each
installation must be assigned a unique serial number. DeskTop Set will not allow
users with the same serial number to access data files on a network. You can
view your serial number by choosing Help/Copyright from the menu.
3. Both your
programs and data directories must be on a local drive so that your custom
settings are preserved. Do not attempt to run DeskTop Set from a network drive,
or allow two or more users to install to the same data directory.
4. Individual
calendars or address books may be stored anywhere on the network. To open a
calendar or address book file on the network, choose File/Open, and point to the
drive and directory that contains the data. Once a file is opened, you may use
its File Tab at the bottom of the screen to access the file.
 Integration with WinFax
Q. My Address Book is not appearing in WinFax.
Please note that DeskTop Set is integrated with WinFax Pro 4, 7, and 8. You
cannot access your Address Book files reliably in other versions of WinFax
(including Lite versions).
Each time you launch Address Book, it checks your system for a link to WinFax
Pro. If it doesn't find an existing link, it searches to see if WinFax Pro is
installed on your computer. Once it finds WinFax Pro, it creates the link.
If the link appears to be broken, quit both applications. Restart Address
Book, and then WinFax Pro. DeskTop Set will then appear in WinFax Pro's list of
available phone books.
 Sending
E-mails
Q. Why doesn't the File/Send e-mail command work?
It’s easy to send an e-mail from DeskTop Set: just highlight a person’s
name, and choose File/Send e-mail from the Address Book menu. Your e-mail
application will open, along with a new, pre-addressed e-mail message.
If the Send e-mail command is grayed out on your system, or if the command
does not work, there are a few possible causes:
— The record you have highlighted must have an e-mail address. Open the
person’s Folder, and click the All tab. If you have not entered the person’s
e-mail address into their record, enter it now.
— You must be using a
MAPI-compliant e-mail package, such as Microsoft Outlook, Outlook Express, or
Eudora Pro. “Light” versions of these applications may or may not work,
depending on the application. Proprietary e-mail services such as AOL and Compuserve are not MAPI compliant, and will not permit you to send mail directly
from DeskTop Set.
— Your MAPI e-mail application must be configured as your MAPI
Server.
This procedure will vary, depending on the
application. It's best to run e-mail software setup, and look for
MAPI settings. Once found, enable MAPI and restart DeskTop Set.
Q. When I try to send an e-mail from Exchange, I get the message, " Unable to
find the file c:\dts\programs\DTCMEX32.DLL".
This message may appear if you have (a) installed DeskTop Set, (b)
uninstalled DeskTop Set, (c) installed Microsoft Outlook, and then (d) installed
DeskTop Set into a different location than it was originally installed into.
If this happens, the above error may appear when you select the Compose/New
message command from Outlook, or the File/Send e-mail command from DeskTop Set.
To resolve this error:
1. Quit all DeskTop Set applications, and Microsoft Outlook.
2. Use Windows
Explorer to look inside your c:\Windows directory.
3. Delete the file named EXTEND.DAT.
4. Restart your PC.
You should then find that you are able to send e-mail normally.
 Using vCards and vEvents
Q. What are vCards, and how can I use them?
vCards is a standard file format that makes it easy to exchange contact
information via e-mail. vCard has a number of advantages: many programs
recognize vCard files, the files are very small, and they are easy to send along
with an e-mail. When you use vCard files with DeskTop Set, they provide a simply
way to add new contacts to your address book.
To begin including your name, address, phone number, and other information
with your emails, you must first set up your vCard. You will only need to do
this once (unless you wish to create multiple vCards, or change the contents of
your vCard).
Setting up your vCard:
1. Enter your own information into your address book, if you have not done so
already. Feel free to fill in all your contact information; later, you can
decide how much of this information will be included in your vCard.
2. Highlight
your name in Page View, or double-click your name to open your Folder.
3. From
the menu, choose File/VCard/Setup. The vCard Setup window will appear.
4. Click
any "Available" field, and then the Add button, to add the field to your vCard.
5. Click any field in the "Export these fields" list, and then the Remove
button, to remove the field from your vCard.
6. Keep in mind that because vCard
is a standard format, you cannot change the order in which the fields appear.
When you are finished, click OK.
Your vCard is now configured, and ready to be created.
Creating your vCard
Your "card" is a small file that you can attach to your outgoing email, so
that the recipient has all of your important contact information in an organized
format. To create your vCard, follow these steps:
1. Make sure you are satisfied with the information included in your vCard
(see "Setting up your vCard" above).
2. Highlight your name in Page View, or
double-click your name to open your Folder.
3. From the menu, choose
File/vCard/Export.
4. By default, your vCard file will be your name, followed by
".vcf". Consider accepting this default name, as it will make it very easy for
others to recognize your card when you send it to them.
5. Click OK to save your
card.
Your card is now saved, and ready to be sent along with your outgoing email.
Sending your vCard with an e-mail:
Once your vCard is created, you can send it with any outgoing e-mail. You can
use the vCard over and over; it is not necessary to create a new card every
time.
To include your vCard with an e-mail:
1. Compose a new e-mail message, as you normally would. If you are sending
the e-mail to someone in your address book, and your e-mail editor is
MAPI-compliant, you can do this by clicking the person’s name in Address Book
and choosing File/Send e-mail from the menu.
2. When you are finished writing,
attach your vCard file to the e-mail. Remember that by default, your vCard file
is stored in your DeskTop Set data directory, and has the filename yourname.vcf,
where yourname is your own name. The procedure for attaching the file will vary,
depending on your e-mail editor. Please consult your editor’s documentation for
instructions on attaching files to your mail.
3. Send your e-mail.
You have now sent the recipient two items: your e-mail message, and your
vCard. Your vCard is a small text file, and when the person opens it, they will
have your name, phone number, address, and any other information you chose to
include in one place.
If the recipient is using DeskTop Set, or if someone sends you a vCard, this
file is even more useful:
Receiving vCard information from others:
DeskTop Set makes vCards even more useful, because your address book knows
exactly what to do with them.
To add vCard information to your address book:
1. When you receive an e-mail that contains the sender’s vCard, your e-mail
editor will show the card as a file attachment. The card will be named
sendername.vcf, where sendername is the sender’s name, or initials (for example,
KTaylor.vcf).
2. When you read the e-mail, the *.vcf file will be shown in the
e-mail, or in the e-mail’s header information. This will vary depending on your
e-mail editor.
3. Double-click the *.vcf file. If you cannot see the file in
your e-mail editor, choose File/vCard/Import from the Address Book menu, locate
the vCard file in the Import vCard window, and double-click the file.
4. A new
address book Folder will open, and the person’s vCard information will be filled
in, automatically.
5. Fill in any other information you wish to include in this
person’s Folder, and then close the Folder.
6. The person is now entered into
your address book, automatically.
Q. How can I use vEvents?
VEvents are similar to vCards, except vEvents let you send an event to
someone via e-mail. When the person receives the vEvent, they can double-click
it, and the event will be added to their calendar.
Sending vEvents
To send an event to someone:
1. Highlight the event in your Calendar. 2. To send the event, click File/vEvent/E-mail
(event name) from the Calendar menu. 3. A pre-addressed e-mail will open. The
vEvent will be attached automatically - simply send the e-mail as you normally
would.
Receiving vEvents
When you receive an e-mail with a vEvent, simply double-click the vEvent
attachment. It will then appear in your Calendar.
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